Refund policy

AUREVANI Return & Refund Policy

AUREVANI products are produced specifically for each order. Because our apparel is made to order, we generally do not accept returns, exchanges, or refunds for buyer's remorse, incorrect size selection, color preference, or change of mind.

Please review product descriptions and size information carefully before placing your order.

Damaged, Defective, or Incorrect Orders

If your item arrives damaged, defective, misprinted, or materially different from what you ordered, please contact us as soon as possible after delivery.

Include:

Your order number
A description of the issue
Clear photos showing the problem
Photos of the entire item when reasonably necessary to evaluate the issue

Do not return an item before contacting AUREVANI and receiving instructions.

If we determine that your order contains a manufacturing or fulfillment error, we may provide an appropriate replacement, reprint, refund, or other remedy.

Size and Fit

Customers are responsible for selecting the appropriate size before ordering.

Because products are made to order, we do not generally offer returns or exchanges when the customer ordered the wrong size or when the item fits differently than expected.

Please review the applicable size guide before completing your purchase.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address.

If an order cannot be delivered because incorrect or incomplete shipping information was provided, additional charges may apply if the order must be reproduced or reshipped.

Please contact us immediately if you notice an error in your shipping information. We cannot guarantee that an address can be changed after an order has entered fulfillment.

Order Changes and Cancellations

Orders begin processing shortly after they are submitted.

Once production or fulfillment has begun, an order may no longer be changed or canceled.

If you need to request a change or cancellation, contact us immediately. We cannot guarantee that the request can be accommodated.

Refund Processing

When a refund is approved, it will generally be issued to the original payment method.

Processing times after a refund is issued may vary depending on the customer's bank or payment provider.

Final Sale Items

Unless required otherwise by applicable law, made-to-order products, promotional items, clearance products, and gift cards may be designated final sale and may not be eligible for return or exchange except where the product arrives damaged, defective, or incorrect.